Submitting new employee enrollments or terminations should be a "smooth" process for any company. At NBI, we work through a benefit administration portal with your HR department to clearly define responsibilities of both offices in processing newly hired or terminated employees.
You are more than a client. We enter into a partnership with you and define our responsibilities with you to become an efficient part of your HR department. Our approach in this partnership is that both of us know our roles and what is expected. We want both our offices to run without duplication of effort.
Billing issues seem to occur with every account from time to time. They can range from new hired employees not showing up to terminated employees never being removed from the billing. NBI's expertise will assist you in correcting these issues and save you premium dollars and valuable man hours wasted chasing these issues. Why not access NBI?
Informative newsletters are sent each month keeping you up to date on many important pertinent and compliance issues.
Our benefit administration system has its own knowledge base search engine that is easy to use. You type in any admin topic to search, to then understand how our system addresses the issue and can be configured to track, report, or solve your needs surrounding those topics. It's a built-in training site at the click of any topic!
Our office offers Bi-lingual communication. We have bilingual staff associates that can assist anyone who only communicates in Spanish. Our benefit administration enrollment system can be geared in both English and Spanish for employers who need communication of benefit offerings in both languages. This is a monster HR tool to have when having a way to break that language barrier with some of your employees matters.
At NBI we take our clients problems seriously. We do this by offering our customers a full-time staffed customer service department within our Agency. You can always take your issues directly to any insurance carrier or you can call our office for assistance. With NBI, you will never remain on eternal hold, or complain about unreturned phone calls. For your protection our staff documents your problems and they will follow-up on issues and carry them to completion.
At NBI, we create a value added service by offering a complete HR Management / Company Benefits portfolio website. This cutting edge technology allows your company's entire benefit portfolio accessible to HR and employees for on-line open enrollment. After enrollment, this site becomes the master benefits communicator engine between HR and employees. Reporting features for HR like "invoice reconciliation" make past problem tasks a breeze! With a direct feed to carriers, eCONNECT delivers true paperless enrollment, employee self-service, high security, and feeds to HRIS and payroll systems. Please have us demonstrate this value added service feature!
NBI's HR Library covers keys areas such as Employee Benefits, Human Resource Issues, Employment Law, Hiring and Termination. NBI's HR Library resource also provides hundreds of downloadable HR forms and posters as well as online HR tools and interactive step-by-step guides for doing performance reviews, hiring and termination, in addition to how to implement COBRA and FMLA.
At NBI, we provide the "Employee Benefits Hotline" where your employees are welcomed to call and have their benefit questions answered quickly by a licensed insurance professional. You will find this value added service saves your Human Resource Department many valuable man hours answering simple to complex benefit questions. This will also help the employee have a better understanding of what their coverage is and quite possibly prevent problem claims in the future. (817) 509-0308
For each employee a customized credit card size contact card can be provided. The card contains important carrier information for your lines of coverage such as phone and policy numbers. Thus providing everything needed for your employee to contact your specific carriers directly.
As one of our Clients, you will be updated each month on human resource and benefit changes through NBI's HR newsletter. The articles in this newsletter, very informative, professionally written and edited, are focused on HR issues that are timely and most important to our customers - so they actually read this newsletter and find- many times- answers to questions they haven't even asked yet!
At NBI we offer two solutions at discounted or no cost for your consideration.
1. In House solution is NBI providing turnkey Third Party Plan Administration Services thru Charles Elliott, our resident TPA.
2. Solution for self administration assistance is NBI providing a software package (COBRA On-Q) to help guide thru this minefield.
Our system allows us to obtain "FIRM RATES" for our clients from every small group carrier in Texas. Thru a private/HIPPA compliant website our management system gathers information which then populates each carrier's form, signature ready, with firm rate approval. The information is stored for future renewals or carrier changes. This means NO MORE PAPER MEDICAL QUESTIONNAIRES. This makes next year's group medical enrollment process EVEN EASIER than the prior year.
Your Company Logo branded Benefit Booklet will contain basic/simple coverage overviews needed to communicate all offered lines of coverage, cost and Provider contacts information. All Booklets are published in four color process, folded, and stapled. Benefit Statements are full color presentations customized to each employee, which outline all benefits provided by an employer. Employees know "take home pay" but usually don't consider what employers really contribute to their pay. These statements clarify and educate employees to the real value of their job. For added value NBI can provide these statements at no charge for all your employees if supplemental benefits are offered or cost share these employee presentations with your Company.
At NBI, we understand that employee benefit and work place procedure communication is crucial. NBI has the tools available to you at no charge (a $525.00 value). You will be able to design and construct your own customized employee handbook. NBI will assist you in writing the outlines of coverage's section of your handbook pertaining to all benefit Insurance coverage. And again, if you prefer, out-sourcing is available to do it for you.
We have a Compass that directs employers to reduce healthcare costs and increase benefits satisfactions. Through these services, pricing transparency and patient advocacy are combined to drive lower-cost and higher quality health decisions. With NBI as a partner you have the experience in design, implementation and management. By subscribing to this value added service, we are with you every step of the way!
NBI provides employers with the most complete, result-driven health management programs found in the industry. An adaptable product will offer integrated health solutions with proven results. Our provided wellness platform, products, and services, can help your employees create a solution to meet their needs. Onsite health screening services, wellness portal, health risk appraisal, telephonic coaching services, and a 24 hour nurse call line are building block to a well designed program.
HIGH TOUCH CUSTOMER SERVICE TEAM
CLAIMS ISSUES AND RESOLUTION
BILINGUAL BENEFIT COMMUNICATION
WORLD CLASS BENEFIT HRIS ADMIN
System is provided at no charge.
HR SUPPORT HOTLINE
ENROLLMENTS AND TERMINATIONS
DEFINED PARTNERSHIP RESPONSIBILITIES
HEALTH PRO ADVOCATES SERVICE
Proprietary & Reportable.
HR MONTHLY NEWSLETTERS
COBRA, FSA & HRA ADMINISTRATION
BENEFIT ADMINISTRATION SYSTEM KNOWLEDGEBASE